Privacy policy

    Green Tag Group – Privacy Policy, Program Terms, Refund & Shipping Policy

    Effective Date: September 2, 2025
    Last Updated: September 2, 2025

    At Green Tag, we are committed to offering high-quality eco-friendly and paper products while protecting your personal information, ensuring transparency in our policies, and maintaining responsible business practices. This page outlines our Privacy Policy, Program Terms, Refund Policy, and Shipping Policy.


    πŸ›‘οΈ Privacy Policy

    1. Information We Collect

    • Personal Information: Name, email, phone, billing/shipping address, and payment details provided during checkout.

    • Order Information: Details of the eco-friendly or paper products purchased.

    • Non-Personal Information: Browser type, device details, IP address, cookies, and analytics data.

    2. How We Use Information

    • Process and fulfill orders.

    • Provide customer support and communicate order updates.

    • Send promotions, offers, and updates (if you opt in).

    • Improve our website, sustainability initiatives, and services.

    • Comply with legal and regulatory obligations.

    3. Sharing of Information

    We do not sell or rent your data. We only share with:

    • Service Providers: Payment processors, couriers, IT service providers (only for business functions).

    • Legal Authorities: When required by law or to protect our rights.

    4. Data Retention

    We retain customer data as long as necessary to fulfill orders and comply with legal obligations.

    5. Security

    We use encryption and secure servers, but no online method is 100% safe.

    6. Your Rights

    • Access, correction, or deletion of your personal data.

    • Opt out of marketing communications at any time.

    7. Children’s Privacy

    Our store does not knowingly collect information from children under 13.

    πŸ“§ Contact: [Your Email]
    πŸ“ Address: [Your Business Address]


    πŸ“œ Program Terms

    1. Eligibility

    • Customers must be 18+ to purchase.

    • Products are for personal/business use only, not resale without authorization.

    2. Sustainability Commitment

    Our eco-friendly and paper products are created to reduce environmental impact. We encourage proper recycling and disposal, though results may vary by local waste management systems.

    3. Product Availability

    • Stock levels may vary; items can be discontinued or substituted without notice.

    • We reserve the right to limit quantities.

    4. Pricing & Payment

    • Prices are listed in [Currency].

    • All payments must be made at checkout.

    • Taxes and shipping costs apply depending on your region.

    5. Returns & Refunds

    • Eligible within [X days] for unused and unopened items.

    • Exclusions apply for custom orders, bulk sales, and hygiene products.

    6. Limitation of Liability

    We are not liable for:

    • Misuse of our products.

    • Indirect, incidental, or consequential damages.

    • Environmental claims beyond our supply chain (such as recycling facilities).

    7. Intellectual Property

    Logos, brand names, packaging, and product designs belong to [Your Business Name].


    πŸ’³ Refund Policy

    1. Returns

    • Returns accepted within [14/30 days] from delivery.

    • Items must be unused, unopened, and in original packaging.

    2. Non-Returnable Items

    • Custom or bulk orders.

    • Clearance or promotional items.

    • Products opened/used for hygiene purposes.

    3. Process

    • Contact us at [Your Email] to request a return authorization.

    • Once approved, ship products back to us.

    • Refunds processed to the original payment method within [X business days] after inspection.

    4. Shipping Costs

    • Customers pay return shipping, unless product is defective.

    5. Exchanges

    • Available only for defective or damaged products.


    🚚 Shipping Policy

    1. Processing Times

    • Orders processed within [1–3 business days].

    • Orders placed on weekends/holidays processed the next business day.

    2. Shipping Methods & Rates

    • Standard and expedited shipping options provided at checkout.

    • Free shipping may apply for orders over [X amount].

    3. Delivery Times

    • Standard: 3–7 business days.

    • Expedited: 1–3 business days (region dependent).

    • International: 7–21 business days with customs variations.

    4. Packaging

    • All orders shipped in recyclable, biodegradable, or minimal packaging whenever possible.

    5. Tracking

    • Tracking numbers provided via email once shipped.

    • Please allow 24 hours for carrier systems to update.

    6. Lost/Damaged Orders

    • Not responsible for lost packages due to incorrect addresses provided.

    • Damaged or lost shipments will be replaced or refunded after verification.


    βœ… Final Notes

    By purchasing from Green Tag, you agree to all policies outlined above. These may be updated at any time, with changes effective once published on our website.

    πŸ“§ Contact: support@greentaggroup.com
    πŸ“ Address: Unit 51, 100 bass pro mills drive, concord, ON